PRICING

Simple pricing that any business can afford

Horizon F.A.Q

You may find the answer to your question here! If not drop us an email.

General Info
Is there a free trial or maybe a Lite version of Horizon POS?
YES there is, since version 1.4.16 (January 2017) you can download Horizon POS for free from the App Store. All functions will work except for the dashboard and sales screens. As soon as you activate your license everything will start to work. So just download Horizon POS and start testing today!

Need a DEMO database that suits your business?
Drop us a line and we can email one ready to go.

New Pricing

After 6 years using a competitive, fixed, pay-once price setting, we have decided to change our pricing policy. The idea is to make the pricing very transparent and very competitive once again. The money we make with this price change will be invested in human resources. There are so many things we want to integrate with Horizon POS so extra programmers are urgently required.

The all inclusive price of Horizon POS will be as low as $16.60 per month (paid on a yearly basis). All apps, add-ons and services will be included. Here is a list of the things you get for your money :

  • Horizon POS iPad app
  • Our famous support, everybody is gold now
  • As many as you want Horizon Remote’s for iPhone and iPad
  • As many as you want KDS’s : kitchen (or bar) display system
  • Cloud dashboard : see your sales in realtime from anywhere
  • Cloud backup
  • Updates for all apps

If you should have questions about this change feel free to contact us. Always available, always ready to help.

Why is Horizon such good value?

Compared to other systems $16.60 per month is not expensive. You don’t need extra hardware (no $2000.00 touchscreen, no slow and annoying PC running an operating system ready to crash after a security update or disc problem) or software (web based systems costing you over $120 per month). You don’t need a support contract either. Horizon POS and the hardware we use are just perfect for your business and it doesn’t need support like other POS solutions.

Is there a manual?
We have created a manual for V1.13. This is a continual work in progress with plenty to add when the new versions are released. NSW customers please call Joel (0418 254 689) or the guys at CCR (07 5535-6222) for your copy.
Which iPad do I need to run Horizon or the KDS.
Actually any iPad should do, even the iPad mini 2. Remember that Apple is upgrading very fast sometimes. So keep in my mind that running the latest version of iOS is the best guidance when investing in an iPad. Please forget about that iPad 1. It doesn’t run the latest iOS anymore. Here is list of the currently available iPads sold at the Apple AppStore :

ipads

And yes, 16GB is more then enough to run Horizon. If you want to install more then 30 other apps or if you have like a 10.000 songs library on your digital jukebox, then maybe invest in 32GB, 64GB or even a 256GB version. If I were you I would go for the iPad Air 2 (which I did) or the iPad mini 4.

Just released is the iPad Pro. Version 1.4.0 of Horizon will be compatible with it.
Something for the near future (and already in test) : Horizon (server) for OSX and Horizon for iPhone/iPod (not the remote!).

Which iPod do I need to run Horizon Remote.
Any iPod starting from the 4th generation. Any iPod running iOS 6.1.2 or higher. The new iPod is awesome (starting from $220.00) so buy that one (together with a case to protect it when dropping). TIP : hire waiters/waitresses who own an iPod (or iPhone) ????
Why is Horizon Remote for iPhone / iPod free?
We think that everybody should have an iPod touch running Horizon POS as their personal ordering system. So we made it free, enjoy and have fun using it.
Do I need to be connected to the internet to work with Horizon?
NO, Horizon is running on your iPad and on your iPad only. No need to have a connection to the internet in your bar or restaurant. We have lots of clients who are even on the road, selling waffles or hamburgers in their mobile units. The only person seeing your data is you.
What is the code when you install Horizon for the first time.
It’s ‘1111’, this should give you admin privileges. Don’t forget to change it asap. The code ‘0000’ is used to configure the remote version for the iPad.
Is Horizon safe?

Yes and no! Due to some s****d US encryption law, we didn’t encrypt data on Horizon. So your data is not encrypted and can be read by anybody who gets his hands on it. At the end of the day, you can delete all your sales, so you can start all over again the day after. Nothing to worry about.

We are working on a fiscal version (see BlackBox), let’s say a version with a lot of restrictions and encryptions. More about this very soon now.

Can we make Backups?............ How?

Sure can…The database is viewable in iTunes (File Sharing), you can drag w1.db, drop and store it on your Mac or PC for backup purposes.
We also added a backup function in the ‘Settings’ of Horizon. Under Settings -> Data -> Data.This way you can backup your data by sending yourself an email with backup as attachment or you can backup you data to the cloud.

In our latest release of Horizon POS you can also activate the automatic cloud backup. That way you won’t forget to backup your data.

Printer Setup
How many printers can I use?
As many as you want, we always test with 3 printers, one in the bar, one in the kitchen and one to print the bills. If you want you can also use 1 printer for 2 different places Let’s say that the bar and the location of the receipt printer isn’t that far away from each other. Try with one printer first, but create 2 printers in Horizon with the same ip address. Now you will print 2 tickets on the same printer, one for the bar and one for the receipt. If you are not satisfied with the result, add another printer, easy as that.
Which ticket printer brands can be used with Horizon?
We have tested Horizon with the Epson™ ticket printers. The Epson™ TM-T88IV and the TM-T88V, both Wi-Fi and LAN (= ethernet), were working perfect. You can use another brand, if they are Epson™ compatible and have an ethernet or Wi-Fi interface*. If you have connected another brand or if you have troubles connecting it, let us know. Please contact us before you buy a printer, don’t be a hero, we don’t want you to buy a printer that just won’t work at all.

Here is a list of printers compatible with Horizon:

Epson :
Epson™ TM-T20 and TM-T20II : at last a low budget POS printer with an ethernet interface
Epson™ TM-T70II : ethernet and Wi-Fi interface
Epson™ TM-T88III, TM-T88IV, TM-T88V, TM-T90, TM-T82 and TM-T82II
Epson™ TM-m30 : a new fantastic looking printer, we are waiting for our first test item to test it all out

the new Epson™ TM-m30 POS printer

The ‘intelligent’ printers from Epson do not work with Horizon POS. So please do not invest in a TM-T88V-i or another Epson printer where an ‘i’ is added to the name. Horizon works with most printers but not this model.

Epson TM Utility app have all the tools to configure your Epson printer. Please check it out : Epson TM Utility

Citizen :
Citizen™ CT-S600 series
Citizen™ CT-S800 series : These printers have a LCD display and we managed to use it as a customer display. Very awesome and useful!

Star :
Star™ TSP650, TSP650II : ethernet and bluetooth (in test and working in version 1.3.17)
Star™ TSP143 (some reports and printouts still seems to be a little crushed, working on that)

MPOS :
MPOS-TP220I : seems to be working, according to some clients

Bixolon :
Bixolon SRP350IIE : should be working, (still) waiting for a model to test over here

Rongta :
Rongta RP80 or RP80W : Wi-Fi version is very affordable!
Rongta RPP300 : portable bluetooth and Wi-Fi printer (in test)

Metapace :
Metapace T-3 : seems to be working, according to some clients

Which connection does my printer need to work with Horizon?
Horizon needs a printer that is connected to your network. So your printer should have an ethernet interface or a Wi-Fi interface. We have already some exceptions, where you could work with Bluetooth (e.g. for the Star TSP654)
How do I connect a ticket printer to ... Horizon?

You can only connect a ticket printer to Horizon if it has an ethernet or Wi-Fi interface.
Usb, serial, parallel or BT won’t work. Normally* you should connect your printer to your access point and have it configured so that it has an ip address in the same network range as your access point and iPad. Do not configure you printer (and iPad) with DHCP, as your ip address will change from time to time then, giving connection problems afterwards. If you don’t know what an ip address is, then have it configured by the guys at CCR (www.coastalpos.com.au).

If you have problems connecting your Epson printer to your network. Please use the EpsonNet Config utility (PC and Mac). You can configure your printer by using an USB cable first and test it on your network. This is the link to the Epson page for that utility.

Epson has an awesome app to configure your printer, please check it out : Epson TM Utility

*The Epson™ TM-T88V with Wi-Fi interface has a very cool feature so that you don’t need an access point.  You can connect your iPad to the ad-hoc EpsonNetIBSS or EpsonNet SSID directly. You can even add other devices to it. The default ip address of the printer is 192.168.192.168. Conclusion : 1 Epson printer with Wi-Fi + 1 iPad with Horizon. Nothing more!
No cables (except for power).

Everything is correct setup, but my printer does not print.
Check the customer display settings. If you don’t have a Citizen printer you can not activate it. Horizon is sending special commands to the printer and if your printer is not from Citizen it probably goes berserk!
How can I configure my printer without installing extra software.

Please check your printer driver disk for tools to change the ip address. Epson has this utility here : Epson TM Utility

How do I configure the Star TSP650 BTi (bluetooth) in Horizon?

Be sure you have the name of your printer found in the StarIO SDK app (mine was BT:TSP654). Fill in that name in the Host field of you printer (data -> printers). Set the ‘Type printer’ to Star Line Mode. Disable Big Font, set Characters A to 48, Characters B to 64.

Also set the code page of this Star printer to 32 in Horizon. Otherwise some characters will not be printed properly (e.g. the $ symbol).

How do I pair the Star TSP650 BTi (bluetooth) to my iPad
Hold down the ‘pair’ button at the back of your printer for 5 seconds, the led will start blinking. You have now 60 seconds to pair your printer in the settings -> bluetooth of your iPad. Please download StarIO SDK from the Apple App Store, and try to connect to your printer, also set ‘Auto Connect’ to on in your Bluetooth settings.
How do I pair 2 Star TSP650 BTi (bluetooth) printers to my iPad

From one of our clients. Thanks Ingemar V.

  1. Download the Star Utility/Setting from App Store.
  2. Turn one of the printers off.
  3. In the Star Utility (or Settings) app change the name from Star Micronics to Star Micronics2 (or whatever name).
  4. In data -> printers change the name to Star Micronics2. Turn the other printer on and connect in data -> printers -> bar with Star Micronics and Kitchen with Star Micronics2.
My tickets are not printed on the whole width of the paper.
Check out the number of characters in your printer settings in Horizon POS (see data -> printers -> your printer -> ticket -> characters font A and font B). Depending on the brand and model you are using set the number of characters font B to 56 or 64. 56 is the default,  but newer printers seems to use 64 more often. For font A take 42 or 48 depending on the printer you have.
My Wi-Fi interface is not recognized (Epson TM-T88V).
Hold down feed button while turning on printer. Check if you card is there? If not push longer then 1 second. Then go to the different menu’s, small pushes to say what menu item you want, 1 second to select it : 11 (USB Interface Settings) -> 1 (Class) -> 1 (Vendor Class). Save everything by pushing 1 second, over and over again until you are out the menu.
I don’t want to use a printer in the bar or kitchen.
No problem! We now have a KDS (Kitchen Display System) app. Just use another iPad to show your orders? No need to buy a printer and use tons of expensive thermal paper.
I don’t want to print a receipt ticket every time.
Easy. Set the number of copies of the corresponding ticket printer to 0 (data -> printers). Then if you want a ticket for your client just goto the toolbox > press tickets > press the top ticket.
How can I print a logo/image on my receipts?

Depending on the printer brand (and/or model) you use you can do the following. If you printer is not listed or if it doesn’t work let us know. Remember to select the correct printer type (= driver) in Horizon (Data -> Printers -> General -> Type printer). If you are a printer manufacturer and you want your printer to be listed here, please let us know, and/or maybe lend us a printer so we can fully integrate and test it with Horizon POS.

A  : Epson™ (most models, but we are testing with the Epson TM-T88V with Wi-Fi) :

Epson has a nice tool that does the job (and more) : Epson TM Utility

  1. First upload your company logo (or whatever image you want to be printed) to your ticket printer. The software needed for that is called Epson™ Logo Setup utility : go to https://download.epson-biz.com, this software is only made for Windows. It is beyond the scope of this FAQ to explain how to use that utility, but you should upload your logo at the first image place, that is (32,32).

  2. In Horizon, under Settings -> General -> Ticket Header (or footer), add the following code : . You can also add a second logo using (32,33).

A : Star™ in Line Mode (e.g. Star TSP650II) :

  1. First upload your company logo (or whatever image you want to be printed) to your ticket printer. Download and install the Star™ Micronics Printer Utility (see www.starmicronics.com and select your printer), software is only made for Windows. Once started up, click on Logo Store. Upload your logo’s, your first logo should have Key Code 01, your second logo 02, and so on.

  2. In Horizon, under Settings -> General -> Ticket Header (or footer), add the following code : . You can also add a second logo using . If you want to add more then 2 logo’s then you should add your own markup’s, logo3 should then be <27,28,112,3,48> (where 3 is the third logo).

A : Xiamen Rongta Technologies™ (e.g. RP80W and RPP300) :

  1. First upload your company logo (or whatever image you want to be printed) to your ticket printer. Use the Rongta Tech software for this. The software is a little bit user unfriendly, no feedback if you upload a logo. It also only works for Windows.

  2. In Horizon, under Settings -> General -> Ticket Header (or footer), add the following code : <28,112,1,48>. You can also add a second logo using <28,112,2,48>. We have added a special markup tag for it, starting from version 1.3.17 you can use and instead of the ugly hex codes .

The logo also works on the portable Rongta RPP300. There is a difference though, the logo doesn’t seems to be centered! Should not be a problem, just add some white space in front of it and all should be ok.

A : Citizen™ (e.g. Citizen CT-S851) :

  1. First upload your company logo (or whatever image you want to be printed) to your ticket printer. Use the Citizen software called Citizen POS Printer Utility ((see www.citizen-systems.com and select your printer). Use the ‘Mode change button’ first to set the mode to ‘Unused key code mode’ and name your first logo 01. The software is quite awesome and is one of the most advanced we’ve seen so far to configure a printer.

  2. In Horizon, under Settings -> General -> Ticket Header (or footer), add the following code : <28,112,1,48>. You can also add a second logo using <28,112,2,48>. We have added a special markup tag for it, starting from version 1.3.17 you can use and instead of the ugly hex codes .

Can I use a normal printer instead of a ticket printer?
YES you can. You can use a normal inkjet or laser printer (compatible with AirPrint) to print out beautiful invoices for your clients (e.g. hotel or restaurant). You can also use it to print out your results. For a list of compatible printers have a look at the Apple website or google for AirPrint. We used a $80 All-in-One printer from HP, just perfect!! One caveat : printing with an inkjet printer is rather expensive, so maybe, if you are serious about your business, invest in a real POS printer starting at $395.00 from CCR.
Can I print to a mobile printer?
We have tested Horizon with the Citizen™ CMP-30 and the Epson™ TM-P60 mobile ticket printer. Very compact, robust and powerful. We did not succeed in connecting our app to the BlueTooth version, but the Wi-Fi version was working perfect. Update : we are retesting Horizon again now with a couple of Bluetooth printers. More info? Contact us.
Other Hardware
Can I use a barcode scanner in Horizon?
Yes you can. Since version 1.1.6 we have integrated a barcode scanner. We only work with the Socket Mobile CHS series 7 scanners. But these scanners are just awesome. Please have a look at their website : www.socketmobile.com.
Also available in our Hardware section.
Which barcode scanner should I buy?
Socket Mobile series 7 Cordless Hand Scanners(CHS). They have a couple of models and they even have them in nice crispy colors. Buy a 1D version, don’t buy a 2D version (for reading QR codes), as it is not used in Horizon and it is more expensive : CHS 7Ci, CHS 7Di (= durable), CHS 7DiRx (= durable and antimicrobial), CHS 7Mi (= long range and sensitive lighting conditions scanning), CHS 7Pi (= same as 7Mi + durable). In short : stick to the 7Ci or 7Di. If you go for a 7Ci, pick a color (red, yellow, blue) please ????   More info on their website : www.socketmobile.com.
How do I configure my Socket Mobile series 7 scanner?

First configure your scanner so it works in iOS mode. It will not work properly in any other mode. Normally you should have received a configuration sheet with you scanner. Scan the iOS Mode barcode. There is also a configuration sheet on the website of Socket Mobile. Page 3 has the iOS Mode barcode. You could also configure your scanner so it beeps or vibrates when you have read a good scan.

Secondly pair you scanner with your iPad. It’s a bluetooth scanner so you have to enable bluetooth on your iPad : Settings -> Bluetooth

Thirdly activate your scanner in Horizon : Settings -> Barcode

How can I connect my iPhone or iPod to the iPad server?

4 steps to be made :

  1. Download a free version of Horizon Remote for iPhone / iPod.

  2. Connect your device to your local network (enable Wi-Fi). Your device should be in the same range as your iPad or access point.

  3. Enable on your iPad the Remote server under Settings -> Horizon remote.

  4. Launch Horizon Remote on your iPhone / iPod, go to settings, your iPad should become visible, select it, enter your waiter code, download the buttons and start using it. Enjoy!

How many remote’s can I use?
You can connect as much remote’s as you want (for free!!). There are no software limits. If you have a lot of remote’s in use, let us know, we could make a ‘hall of fame’ of it ????
My remotes don’t see the main Horizon iPad?

We are using a protocol named ‘Bonjour’. Sometimes your access point blocks it or it is just not being well transmitted/received. Check that you don’t have a firewall running on your access point. A client pointed out that changing the ‘channel width’ to automatic solved his problem. Imagine that!

For best results please use an access point with 5g wifi.

How do I configure the KDS in Horizon?

Easy, just be sure that both devices are in the same network :

  1. Get the ip address of your iPad where you have installed the KDS : settings (of your iPad) -> Wi – Fi : click on the (i) of your Wi-Fi network. Write down your IP-address

  2. Launch KDS

  3. On your main iPad where Horizon POS is installed, go to data -> printers, configure a printer with the ip address of your KDS iPad and choose KDS for the printer type, test the KDS by pushing the printer test button

Some remarks :

  • The KDS only runs on iPads and iPhones with iOS 7 or higher (so no iPad 1’s, sorry about that)
  • If the KDS doesn’t show anything be sure to check all settings, ip address (make sure it isn’t on DHCP, as then it could get an new ip address from time to time), is there a product configured to print to the KDS
How do I connect a ticket printer to ... Horizon?

You can only connect a ticket printer to Horizon if it has an ethernet or Wi-Fi interface.
Usb, serial, parallel or BT won’t work. Normally* you should connect your printer to your access point and have it configured so that it has an ip address in the same network range as your access point and iPad. Do not configure you printer (and iPad) with DHCP, as your ip address will change from time to time then, giving connection problems afterwards. If you don’t know what an ip address is, then have it configured by the guys at CCR (www.coastalpos.com.au).

If you have problems connecting your Epson printer to your network. Please use the EpsonNet Config utility (PC and Mac). You can configure your printer by using an USB cable first and test it on your network. This is the link to the Epson page for that utility.

Epson has an awesome app to configure your printer, please check it out : Epson TM Utility

*The Epson™ TM-T88V with Wi-Fi interface has a very cool feature so that you don’t need an access point.  You can connect your iPad to the ad-hoc EpsonNetIBSS or EpsonNet SSID directly. You can even add other devices to it. The default ip address of the printer is 192.168.192.168. Conclusion : 1 Epson printer with Wi-Fi + 1 iPad with Horizon. Nothing more!
No cables (except for power).

Cash Drawer setup.

You can connect 2 drawers for every ticket printer you use. If you want to open the cash drawer automatically every time you print a receipt then just add for the first drawer or for the second drawer, to your ticket header (or footer) : under Settings -> General -> Ticket Header (or footer).

Another way to open the drawer is by activating the drawer switch in the waiter settings (Data -> Waiters -> Special functions -> Drawer). The drawer can then be activated or deactivated depending on the waiter that has logged in. The drawer here should be connected as drawer 1 to the ‘bill printer’.

How to…
I can’t remember the code of my waiter.
If you enter a wrong code for more then 3 times, a file named ‘passwords.txt’ will be created. That file can be viewed in iTunes (File Sharing) with your favorite text editor. As soon as you login again, that file will be deleted.
In our next version we have created a password viewer button so will be much easier.
I don’t want to work with a Waiter code.
Since version 1.3.17 of Horizon we have a neat way to logon.

  1. Go to the settings of Horizon, click on barcode, activate software barcode, use front camera and activate blind mode
  2. Next go to data -> users and select the user you want to make a badge for, next click on the QR Code button that located on the right (next to code)
  3. Now log out. Hold your QRCode above your iPad. Keep it +/- 30 horizontal or vertical in front of the camera. Faster then lighting it will log you on.

Awesome!

How can I easily place buttons on the screen.
Instead of working and memorize rows and columns, you can drag and drop buttons whenever you hold them longer then a normal touch. Try it, it’s fun.
How can I change the buttons size.
The button size in Horizon is calculated by the app itself. You don’t have to say how big or small a button has to be. It all depends on the number of rows and columns you have on your pages. The more rows or columns you have the smaller the buttons will become.
How to Restore a backup?
The database can be restored in 2 different ways :

  • with email configured on your iPad you can open the database w1.db file directly. Just click a few seconds on the w1.db zip attachment, a pop up will open, then select ‘Copy to Horizon’

    Copy to Horizon

    With iTunes (File Sharing), you can drag the previously stored database w1.db back from your Mac or PC to iTunes.

    Here is how :

    Connect your iPad to your Mac or PC,
    Open iTunes (if not already started),
    Click on your freshly connected iPad in iTunes,
    Click on Apps,
    Scroll down until you see ‘File Sharing’,
    Click on Horizon:
    Now drag and drop the w1.db file from whatever place you have stored it, to the Horizon documents, you can also click on the Add… button in case the drag and drop is to cumbersome,
    (Re)start Horizon.

No time to enter your products or setup the hardware?
Send us your menu card and hardware requirements, we will do it for you for a reasonable price! Actually we don’t do it, but we know people who can ????